Information Notice on the right of withdrawal and return of faulty and non-conforming goods

If you wish to complete the registration process and/or use the website services offered by ( the "Site") to those accessing the reserved areas (e.g make a purchase and instrumental activities to the same, including operations relating to administrative and tax obligations, sending of newsletters, where requested, comply with information requests), please complete the fields below and accept this Information Notice.


The Data Controller is Cellular Italia S.p.A. a single-member company, with registered seat in Reggio Emilia, via G. Lambrakis no. 1/A, tax code, VAT no. and Reggio Emilia Business Register no. 08026760960, ("Cellular Italia"). Triboo Digitale S.r.l. with registered office in Viale Sarca, 336 - 20126, Milan (MI) Italy, tax code, VAT number and Milan Business Register no. 02912880966, Share capital € 42,678.00, ("Triboo Digitale") which is only responsible for managing the sales and transactions on the Site, for instance, management of product orders, sales and deliveries, return and warranty management and all other activities related to the sales of products via the Site. To conduct such activities functional to the sale of products via the Site, Triboo Digitale processes, in its capacity as co-Data Controller and in accordance with the applicable privacy code, user data such as name and surname, residence and information on credit cards used by users (such as first and last name of the card holder, card number, expiration date, security code). Therefore, Cellular Italia is the exclusive Data Controller for personal data in relation to all further activities which are not functional to the sale of the products via the Site (such as, by way of example only, the sending of advertising material, commercial communications, promotions, marketing, user profiling).


The personal data gathered from registration forms for Site services and/or those gathered during the navigation process of the same, shall be processed for the following purposes:

(i) with the express and specific consent of the data subject, to satisfy the requests for information and/or to allow registration on the Site, access to access and execute the services reserved to Site registered Users, to simplify the submission of purchase orders via the Site and to conclude and execute the relative purchase contract. If you completed Site registration via an application [Facebook Connect/Google+], on providing your username (email address) to access the social network [Facebook/Google+] you authorise us to access some of your personal data (email address, name, surname, profile photo, age, date of birth, sex), if you have provided such data to [Facebook/Google+]. For this reason we recommend you check the privacy settings on your account [Facebook/Google+] in advance, if you wish to change the visibility settings for such data and the [Facebook/Google+] Privacy Policy;
(ii) to consent the sending of purchase orders via the Site for products available on the Site and to complete the purchase transaction, further to the implementation and fulfilment of all consequent services and obligations, including all administrative and accounting formalities by Triboo Digitale;
(iii) on receiving the express and specific consent of the data subject, for marketing purposes such as the sending of promotional material and newsletters via electronic mail on the products and services offered by the Site, other than those already purchased, new products, promotions, to conduct market research and customer satisfaction surveys.
(iv) upon express and specific consent of the data subject, to allow Cellular Italia to profile the user, i.e. define the profile and analyse the consumer habits and choices, and use the information to target its marketing and commercial proposal activities. The data processed for such purposes, mainly using electronic means, may be in particular: name and surname, email, gender, date of birth, residence/domicile address (city, post code, country, province/region) data concerning purchases made previously on the Site (products ordered, shipping methods requested, selected payment method, order value, order date), list of products included on the User's "Wishlist", registration on the Site or subscription to the Site newsletter.

CI may also use your personal data to send emails advertising its products and services, similar to those already purchased, unless you refuse this option by exercising your right of opposition as per the procedures below (art. 130 paragraph 4 Legislative Decree 196/2003).

This does not include the data relating to your Credit card, which is excluded for any purposes other than checking the existence of such payment means, the payment received and the management of payments further to claim management and contentious procedures. To this purpose, the data will also be processed by the Bank that provides the online payment service, further to the entity that issued the credit card you use to confirm your order.


The processing of your personal data will be implemented using mainly electronic and occasionally paper methods, with logics which are strictly related to the aforementioned purposes and, in any case, in a way which guarantees the security of the same data in accordance with the provisions of art. 11 of Legislative Decree no. 196/2003.


Conferral of data pursuant to the registration form and/or the purchase of products, plus any other personal data requested to complete the payment and shipping formalities, is required to process the order and execute the contract. Such conferral is not compulsory, however failure to confer personal data may make it impossible to complete the product purchase procedure and/or receive the requested services offered by the Site.


At present, one of the Chief Data Processors designated to the processing of your personal data is Arvato Italy., who will process the data required to ship the merchandise and manage any returns you may make. Please contact the Customer Care service for a complete list of those assigned to processing your Personal Data or send an email to any of the addresses below: for Cellular Italia, and for Triboo Digitale.


The categories of those designated to processing the data for the aforementioned purposes, include staff assigned to Site management, administration, customer care services, marketing activities (where consent is granted), IT systems and third parties who process data on our behalf (such as, for instance, IT service maintenance, couriers and carriers, legal advisers, enterprises assigned to the realisation and/or management of promotional campaigns, etc.); they can also be disclosed to the public entities authorised to receive the same.


If you intend to tell a friend about a service or products on sale on the Site using the relative function, or request the delivery of a product you have purchased to a third party, please inform them about this Privacy Policy and obtain their consent because you will, in fact, be the only person responsible for the conferral of third party information and data without specific request or consent of the same, further to any misuse or illegal use of the same. Cellular Italia and/or Triboo Digitale, to the extent required by the applicable legislation, shall fulfil its disclosure obligations to the indicated user and, where necessary, request relative consent, upon registration of the relevant data in its Personal Data archives.


For more information on the use of cookies on this Site, please read the relative “Cookie Policy


Pursuant to art. 7 of L.Decree. 196/2003, which for completeness sake is attached to the end of this Information Notice, in your capacity as Data Subject, you are entitled to exercise your rights and consult, modify, erase the data or oppose totally or partially, the processing of the same for marketing purposes, contacting CI at the following postal address: Cellular Italia S.p.A. single-member company, Via Lambrakis 1/A, 42122 Reggio Emilia or sending an email to; to contact Triboo Digitale S.r.l., send an email to The same procedures can be used to request the complete updated list of the Chief Data Processors.

Legislative Decree no. 196 dated June 30th 2003 - Personal Data Protection Code
Art. 7 - Rights to access personal data and other rights
1. The Data Subject  has the right to request confirmation as to whether or not personal data concerning you exists, regardless of their being already recorded, and communication of such data in an intelligible form.
2. The Data Subject has the right to obtain indications on:
a) the source of the personal data;
b) the purposes and methods of the processing;
c) the logic applied to the processing, if the latter is carried out with the aid of electronic means;
d)  the identification data concerning the Data Controller, data processors and the representative designated as per Section 5(2);
e) the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of such data in their capacity as Representatives for the Country, Chief Processors or Designated Officers.
3. The Data Subject has the right to obtain:
a) updating, rectification or, where interested therein, integration of the data;
b) erasure, anonymisation or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
4. The Data Subject is entitled to oppose, totally or partially:
a) on legitimate grounds, the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection;
b) the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.