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What is WEEE

WEEE stands for “waste from electrical and electronic equipment”, i.e. all equipment which is dependent on electric currents or electromagnetic fields in order to work properly and equipment for the generation, transfer and measurement of these currents and fields. WEEE often contains toxic and polluting substances and if not disposed of properly may cause environmental pollution, also with effects on the population’s health.
Italian Legislative Decree 49/2014 on waste from electrical and electronic equipment.
This decree requires all electrical and electronic equipment at end of line to be disposed of as sorted waste, rather than normal solid urban waste, promoting the recovery and recycling of materials the equipment is made from.
Consumers can hand over the electrical and electronic equipment they no longer use to the public collection service, take the equipment to local recycling centres or give it back to retailers. All leading manufacturers are involved in setting up and managing systems for the collection and disposal of equipment no longer in use.

In compliance with Italian Ministerial Decree 65/2010 article 1, paragraph 1 and Legislative Decree 49/2014, article 11, paragraph 1, customers are informed that Metaxy s.r.l. (“Metaxy s.r.l”), on the supply of new electrical or electronic equipment (EEE), intended for domestic use, guarantees the free collection of old electrical or electronic equipment (defined as WEEE) that has the same functions.

Please note that:
  • the free collection of WEEE (“WEEE 1 against 1”, as provided for by Italian Ministerial Decree no. 65/2010) can take place, provided that the WEEE is from a domestic location and of an equivalent type, i.e. it has the same functions as the new equipment purchased. For example: if a powerbank is purchased, Metaxy s.r.l guarantees the free collection of an old powerbank;
  • the WEEE will be collected free of charge, unless otherwise indicated by the user, in up to 30 business days from when the request to use the service is received, after being contacted by Metaxy s.r.l. The WEEE will be collected by a courier appointed by Metaxy s.r.l.

1:1 COLLECTION

The 1:1 WEEE collection service, as defined by laws in force, applies in the case of the supply of new, equivalent equipment, on a “one against one” basis, to WEEE from domestic locations.
WEEE of a commercial, industrial, institutional and other origin (dual use), of the same nature and quantity, is also considered as domestic WEEE.
Conditions to request collection
To use the WEEE collection service, the new equivalent equipment purchased from Metaxy s.r.l must have the wording “Product subject to WEEE” on the site product page.
  • Free collection is not provided in the case of the purchase of non-EEE. Details are given in attachments 1 and 2 of Italian Legislative Decree 49/2014;
  • Pursuant to article 12, paragraph 4 of Italian Legislative Decree 49/2014, the collection of WEEE may be refused:
    - if there is a risk of collection operators being contaminated;
    - if the WEEE does not have its main components;
    - if the equipment for which collection is requested contains waste other than WEEE;

How to ask for the free collection of WEEE
After you have made your purchase and paid the order, according to the procedures indicated on the site, you can request the free collection of WEEE, sending an email to cellularline.seller.esp@metaxy.eu putting “WEEE collection” in the subject line and indicating the order number of the new equivalent equipment you have purchased.
If you have purchased several products, you must indicate in the body of the email the number of products to be collected using the WEEE service. This number cannot exceed the number of products purchased.
For example: if you buy 2 powerbanks, you can ask for 1 power bank to be collected, or 2 powerbanks to be collected, but not 3 powerbanks.

How the WEE is collected
Users who request the WEEE collection service will be contacted by the courier appointed by Metaxy s.r.l no later than seven days after their request, to agree on the collection date which, unless otherwise indicated b the user, will be no more than 30 business days from when the request is received. On the agreed date, the user will have the product ready for collection, packed and available at the place where it is located. The address to collect the equipment from must be the same address where the new purchased equipment is delivered.

The user acknowledges that if, during collection, the used equipment is identified as not being equivalent to the new equipment supplied, the courier appointed by Metaxy s.r.l will not collect the Product and if this nonconformity is identified in the email requesting the WEEE collection service, the courier will not contact the user.
  • Pursuant to article 12, paragraph 4 of Italian Legislative Decree 49/2014, the collection of WEEE may be refused:
  • if there is a risk of collection operators being contaminated;
  • if the WEEE does not have its main components;
  • if the equipment for which collection is requested contains waste other than WEEE;
If the product you request the WEEE collection service for contains personal data (e.g.: photographs, telephone numbers, files), please remember to delete these data.