The safety and quality of our products have always been a priority for Cellularline. Following technical testing, we found that the aging of the battery in the MAG 5000 power bank can cause cell deformation, resulting in product overheating and a potential fire hazard. For this reason, the models listed below are subject to a product safety recall:
PBMAGSFCOL5000WIRK | PBMAGSFCOL5000WIRB | PBMAGSFCOL5000WIRV
If your power bank matches one of the affected model codes, we kindly ask you to:
Compare the model and EAN code printed on the product or packaging with the information provided in the table below.
Brand: Cellularline Product: Power Bank MAG 5000
Check the appearance of the product and locate the model or item code printed on the device or its packaging.
Compare your power bank and its packaging with the affected products shown here.
Locate the model or item code printed on the power bank and compare it with the affected models listed above.
Please take the following precautions while awaiting support and return instructions.
Immediately stop using the affected power bank.
Unplug the power bank and do not recharge it.
Do not sell or donate it to anyone else.
To initiate the return procedure, please write to recall@cellularline.com. You will receive all necessary instructions within two business days.
We kindly ask you not to send the product independently before receiving our instructions. If you have given or sold the product to another person, please inform them promptly of this safety recall. We apologize for the inconvenience and thank you for your cooperation and attention to this important safety notice. Cellularline S.p.A.
For any questions regarding this recall, our dedicated customer support team can be reached at:
recall@cellularline.com
Find answers to the most common questions about the product safety recall and the steps to follow.
Check the model code and EAN printed on the power bank or its packaging. Your product is affected by the recall if the model code is PBMAGSFCOL5000WIRB, PBMAGSFCOL5000WIRK or PBMAGSFCOL5000WIRV.
Stop using and charging the product immediately. Do not sell it, donate it or pass it on to other people. Contact our dedicated customer service to receive further instructions.
No. The applicable remedy and the corresponding pickup or return of the affected product are provided free of charge. You will not be asked to pay for shipping or pickup.
No. Even if the device seems to work normally, the use of any unit included in this recall must be immediately stopped due to the risk of overheating, melting, smoke emission or fire.