Faq

Here you will find our answers to your most frequently asked questions about orders, shipments, purchases and deliveries, on registration on our website and all services that www.cellularline.com offers. If you require further assistance, remember you can always contact our Customer Service at customercare@cellularline.com

PRODUCTS - What cases do you have for my phone model?
PRODUCTS - How do I know if the product I want to buy is compatible with my phone?
PRODUCTS - Where can I find the products dedicated to motorcycles?
PRODUCTS - I can not find the instructions, can you help me?
PRODUCTS - Why are your products just for Apple and Samsung?
PRODUCTS - CHARGING AND UTILITIES - What are the Cellularline portable battery chargers?
PRODUCTS - CHARGING AND UTILITIES - What to choose between the different portable battery chargers in the Cellularline range?
PRODUCTS - CHARGING AND UTILITIES - Can the Cellularline portable battery chargers also be used to charge a phablet?
PRODUCTS - CHARGING AND UTILITIES - Can the Cellularline portable battery chargers also be used to charge a tablet?
PRODUCTS - CHARGING AND UTILITIES - How long does it take to fully charge my smartphone with Cellularline portable battery chargers?
PRODUCTS - CHARGING AND UTILITIES - How do you calculate the number of times the portable battery charger can charge a phone?
PRODUCTS - CHARGING AND UTILITIES - Are the Cellularline portable battery chargers universal?
PRODUCTS - CHARGING AND UTILITIES - Once used to charge my phone, can the Cellularline portable battery chargers be reused?
PRODUCTS - CHARGING AND UTILITIES - Can the Cellularline portable battery chargers also be used to charge an iPhone or iPad?
PRODUCTS - CHARGING AND UTILITIES - What are the differences between the portable battery chargers available on the market?
PRODUCTS - CHARGING AND UTILITIES - Are there any safety issues when using a portable battery charger?
PRODUCTS - CHARGING AND UTILITIES - What does fast recharge mean?
PRODUCTS - CHARGING AND UTILITIES - What does simultaneous charging mean?
PRODUCTS - CHARGING AND UTILITIES - What does fast charge mean?
PRODUCTS - CHARGING AND UTILITIES - What does dual charge mean?
PRODUCTS - MOTORCYCLE (INTERPHONE) - Are the new Tour, Sport and Urban Interphones compatible with each other?
PRODUCTS - MOTORCYCLE (INTERPHONE) - Are the new Tour, Sport and Urban Interphones compatible with the old Cellularline Interphone models?
PRODUCTS - MOTORCYCLE (INTERPHONE) - Are the new Tour, Sport and Urban Interphones compatible with the other brands of interphones?
PRODUCTS - MOTORCYCLE (INTERPHONE) - Can they be installed on all helmets?
PRODUCTS - MOTORCYCLE (INTERPHONE) - Is it difficult to install the interphone on the helmet?
PRODUCTS - MOTORCYCLE (INTERPHONE) - Is it possible to communicate between friends?
PRODUCTS - MOTORCYCLE (INTERPHONE) - Up to what distance can you talk?
PRODUCTS - MOTORCYCLE (INTERPHONE) - Can I listen to the music stored on my phone?
PRODUCTS - MOTORCYCLE (INTERPHONE) - Can I listen to music on the FM radio?
PRODUCTS - MOTORCYCLE (INTERPHONE) - I often travel alone or with my partner. Which interphone do you recommend?
PRODUCTS - MOTORCYCLE (INTERPHONE) - (MC/XT) What are the main differences between the XT series and the MC series?
PRODUCTS - MOTORCYCLE (INTERPHONE) - How many interphone users can be connected to each other?
Is it possible to connect different models of Interphones to each other?
PRODUCTS - MOTORCYCLE (INTERPHONE) - Is it possible to recharge an Interphone while in use?
PRODUCTS - MOTORCYCLE (INTERPHONE) - Can we both listen to the same music?
PRODUCTS - MOTORCYCLE (INTERPHONE) - Is it possible to share telephone communications?
PRODUCTS - MOTORCYCLE (INTERPHONE) - Is it possible to share telephone communications?
PRODUCTS - MOTORCYCLE (INTERPHONE) - What are the differences between OFFROAD and the other Interphone products?
CUSTOMER SERVICES - In case of problems who should I contact for assistance?
CUSTOMER SERVICES - What does the warranty cover, and how long does it last?
CUSTOMER SERVICES - EASYFIT - Model: EASYFIT - Is the Easyfit bracelet waterproof?
CUSTOMER SERVICES - EASYFIT - Model: EASYFITThe bracelet does not exit sleep mode when pressing the button
CUSTOMER SERVICES - EASYFIT - Model: EASYFIT - After connection with the app, data synchronisation started, but the time that appears on the bracelet display is still wrong
CUSTOMER SERVICES - EASYFIT - Model: EASYFIT - The bracelet does not display the caller ID
CUSTOMER SERVICES - EASYFIT - Model: EASYFIT - The bracelet icon shows that Bluetooth is connected, but the app does not start data synchronisation
CUSTOMER SERVICES - EASYFIT - Model: EASYFIT TOUCH - Is the Easyfit Touch bracelet waterproof?
CUSTOMER SERVICES - EASYFIT - Model: EASYFIT TOUCH - The bracelet does not exit sleep mode when pressing the button
CUSTOMER SERVICES - EASYFIT - Model: EASYFIT TOUCH - After connection with the app, data synchronisation started, but the time that appears on the bracelet display is still wrong
CUSTOMER SERVICES - EASYFIT - Model: EASYFIT TOUCH - The bracelet does not display the caller ID
CUSTOMER SERVICES - EASYFIT - Model: EASYFIT TOUCH - The bracelet icon shows that Bluetooth is connected, but the app does not start data synchronisation
CUSTOMER SERVICES - EASYFIT - Model: EASYFIT TOUCH - The bracelet frequently loses connection with the phone
CUSTOMER SERVICES - EASYFIT - Model: EASYFIT TOUCH - The pace counting measurements are different from those indicated on my phone. Which are the most reliable?
CUSTOMER SERVICES - EASYFIT - Model: EASYFIT TOUCH - I gave my Easyfit to a friend. Can I reset the stored data?
CUSTOMER SERVICES - EASYFIT - Model: EASYFIT TOUCH - I would like to reset my measurements and start from 0 again, is this possible?
CUSTOMER SERVICES - EASYFIT - Model: EASYFIT TOUCH - I have an iOS operating system, and when I open the App I do not see my updated data. Why?
CUSTOMER SERVICES - CHARGING AND UTILITIES - PORTABLE BATTERY CHARGERS - What can I charge the portable battery charger with?
CUSTOMER SERVICES - CHARGING AND UTILITIES - PORTABLE BATTERY CHARGERS - How can I tell when the portable charger is fully charged?
CUSTOMER SERVICES - CHARGING AND UTILITIES - PORTABLE BATTERY CHARGERS - Why does the portable battery charger not charge 2 times my phone as declared?
CUSTOMER SERVICES - VOICE AND MUSIC - BLUETOOTH HEADSET - I bought a Bluetooth headset, and when I search for it on my mobile phone, the device is not detected. Why?
CUSTOMER SERVICES - VOICE AND MUSIC - BLUETOOTH HEADSET - I changed my phone and the new one can not detect the device. Why?
CUSTOMER SERVICES - VOICE AND MUSIC - BLUETOOTH HEADSET - Why does the voice call function not work?
CUSTOMER SERVICES - VOICE AND MUSIC - BLUETOOTH HEADSET - I bought a Bluetooth, it pairs with my phone and I can answer incoming calls, but I can not hear the other person or the other person can not hear me. Why?
CUSTOMER SERVICES - VOICE AND MUSIC - BLUETOOTH HEADSET - The volume of my Bluetooth is very low, what can I do?
CUSTOMER SERVICES - VOICE AND MUSIC - BLUETOOTH HEADSET - The other person hears my voice very low, can I turn up the volume?
CUSTOMER SERVICES - VOICE AND MUSIC - HEADSET - It does not work with my Samsung phone and/or the volume is low, why is that ?
CUSTOMER SERVICES - VOICE AND MUSIC - CAR SUPPORTS - The support comes off immediately, why?
CUSTOMER SERVICES - PROTECTION AND STYLE - DISPLAY PROTECTION - How can I apply the protective film without creating bubbles? How can apply the Second Glass?
CUSTOMER SERVICES - PROTECTION AND STYLE - DISPLAY PROTECTION - Air bubbles appear on the film, why is that?
CUSTOMER SERVICES - PROTECTION AND STYLE - DISPLAY PROTECTION - I purchased a Second Glass for iPhone 6, but it is narrower than the display size, why is that ?
CUSTOMER SERVICES - INTERPHONE (MOTORCYCLE) - How do I upgrade my interphone with a Mac/Apple computer?
CUSTOMER SERVICES - INTERPHONE (MOTORCYCLE) - How do you fit the interphone on the helmet?
CUSTOMER SERVICES - INTERPHONE (MOTORCYCLE) - Can I turn off or minimise the voice menu of my interphone (MC/XT)?
CUSTOMER SERVICES - INTERPHONE (MOTORCYCLE) - My interphone system no longer works after being used in the pouring rain. What can I do?
CUSTOMER SERVICES - INTERPHONE (MOTORCYCLE) - How can I check if the interphone firmware is updated?
CUSTOMER SERVICES - INTERPHONE (MOTORCYCLE) - Who do I contact for assistance with a product out of warranty?
ONLINE REGISTRATION AND ACCOUNT - How do I register?
ONLINE REGISTRATION AND ACCOUNT - Do I have to register to start shopping?
ONLINE REGISTRATION AND ACCOUNT - I forgot my password, what should I do?
ONLINE REGISTRATION AND ACCOUNT - How can I change my account details?
SHOP ONLINE - How can I purchase the products I am interested in?
SHOP ONLINE - Does filling my Shopping Cart oblige me to purchase the contents?
SHOP ONLINE - What is the 'special offer code' and how does it work?
SHOP ONLINE - How will I know when the purchase procedure has been completed?
MY ORDER - Can I change or cancel my order ?
MY ORDER - How can I check my order status?
MY ORDER - How can I track my order?
RETURNS AND REFUNDS - It is possible to return merchandise to a physical point of sale?
RETURNS AND REFUNDS - How do I return an order?
RETURNS AND REFUNDS - How can I exchange my purchase?
RETURNS AND REFUNDS - How long does it take to receive my refund?
RETURNS AND REFUNDS - How will I receive my refund?
PURCHASES IN STORES - Where can I find your products?
PURCHASES IN STORES - In case of problems who should I contact for assistance?